Privacy

Privacy

1. STATEMENT REGARDING PRIVACY POLICY
QELI recognises the importance of protecting the privacy of personally identifiable information we collect about people, referred to in this policy as customers. For the purposes of this Privacy Policy, the word customers includes visitors to our web sites, subscribers to and users of our services, purchasers of our products and advertising by customers/sponsors.
We are bound by the National Privacy Principles in the Privacy Act 1988 (Cwlth) in relation to the handling of personal information.

2. COLLECTION OF PERSONAL INFORMATION
2.1 General
We collect personal information when we provide our services to you. Generally we will tell you why we are collecting information, when we collect it, and how we plan to use it—or these things will be obvious when we collect the information.
As a general rule we do not collect sensitive information. However, if we do, it will usually be for the purposes of providing our services and, if the law requires us to, we will seek your consent to collect it.
We will usually collect personal information directly from you, although sometimes we may use agents or service providers to do this for us. Where we are unable to obtain personal information directly from you we will obtain your consent before information is obtained from another party. We may also acquire lists from other sources, both from other companies and from other public documents.
It is possible that we may collect personal information about you from other sources without your direct knowledge. Examples of this may be where funds are transferred from your bank account into our account and your bank account details are provided to us.
When you look at our website please be aware that our Internet Service Provider makes a record of your visit and logs information about it. This is the usual practice for an Internet Service Provider. This information may include but is not limited to:
(a) your server address
(b) your top level domain name (for example .com, .gov, edu.au etc)
(c) the type of browser you are using
(d) the previous site you have visited
(e) the date and time of your visit to the QELI site
(f) the pages you accessed and documents downloaded from the QELI site.

2.2 Cookies
This site does not currently store personal information in cookies. If used, cookies on this site will be strictly limited to providing the visitor with the ability to customise the site for return visits or to allow the visitor to carry information across different pages. Cookies will not be used to track or identify visitors for any other purpose.
Cookies are data that a website transfers to an individual's hard drive for record-keeping purposes. They can facilitate a user's ongoing access to and use of a site. They allow website owners to track usage patterns and to compile data that may be used to improve content or to target advertising. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with features such as merchandise transactions or registered services.

3. USE OF INFORMATION

3.1 Personal Information
QELI uses your information to provide our services to you, to fulfil administrative functions associated with these services (for example billing), to enter into contracts with you or third parties and for marketing and client relationship purposes.
We may share your information with other entities which are related to QELI Limited, within Australia. They or we may also use your personally identifiable information to assist us in improving our products and services, and any of us might be in touch to let you know about goods, services, or promotions which may interest you.
We will only collect and maintain in our database certain personally identifiable information from you when you provide it to us on a voluntary basis, for example, when you make an inquiry, contact us, subscribe to our newsletter or forums, or establish an email account.

Your email address will only be used for the purpose for which you have provided it, and it will not be added to a mailing list or used for any other purpose without your consent, nor will we disclose these details to third parties without your consent, unless required by law. However, email messages may be monitored by authorised IT staff for purposes such as system troubleshooting and maintenance.
We will not share any information about you with third parties, except as provided by civil privacy legislation.

3.2 Use of Aggregate Data
We may collect certain non-personal information to optimise our services—including our website—for your computer (for example the identity of your internet browser, the type of operating system you use, your IP address, and the domain name of your Internet Service Provider). We may use such non-personal information for internal purposes, including, but not limited to, improving the content of our site.
QELI may use personally identifiable information in aggregate form to improve our services, including our website, to make them more responsive to the needs of our customers. This statistical compilation and analysis of information may also be used by QELI, or provided to others, as a summary report for marketing, advertising or research purposes.

4. SECURITY
QELI will take all reasonable precautions to ensure the security, integrity and privacy of our customers’ personally identifiable information.
We use a variety of physical and electronic security measures to keep personal information secure from misuse, loss, modification or unauthorised use or disclosure, including:
(a) restricting physical access to our offices
(b) restricting access to personal files and information
(c) the requirement for all employees to enter into a confidentiality agreement
(d) security of external and internal premises
(e) up-to-date technology and computer maintenance to prevent unauthorised access (e.g. firewalls, antivirus software and antimalware software)
(f) secure databases.
Please be aware that this site does not provide facilities for the secure transmission of information across the internet.

5. ACCESS TO PERSONAL INFORMATION
You have a right to access most personal information we hold about you, and if we deny access in some circumstances we will provide you with reasons for that denial. For example:
(a) QELI may in some circumstances be under obligation by law to deny access to your personal information
(b) you may only access your own personal information. Any personal information held in respect of any other person will not be disclosed to you.
To request access, please contact our Privacy Officer with the details provided at the end of this document. QELI requires you to provide some notice so that we can have the documentation ready for your inspection. Where the information is held in security, QELI reserves the right to charge a fee to cover the cost of retrieval and supply of the information. However, we will endeavour at all times to ensure that the cost of such retrieval and supply is reasonable.
We will try to handle all requests for access to personal information as quickly as possible and provide that information to you within a reasonable time following the receipt of your request. However, some requests may involve more time than others.
If, upon receiving access to your personal information, or at any other time, you believe the personal information QELI holds about you is inaccurate, incomplete or out of date, please notify QELI immediately and we will take reasonable steps to correct the information so that it is accurate, complete and up to date.

6. LINKS TO OTHER WEBSITES
QELI may establish relationships with business and other partners that allow visitors to our website to link directly to sites operated by these partners. Some of these sites may be ‘co-branded’ with our logo; however, these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Policy will apply to any personal information we obtain in this manner.
QELI is not responsible for the content or practices of websites operated by third parties that are linked to our site. These links are meant for the user's convenience only. Links to third party sites do not constitute sponsorship, endorsement or approval by QELI of the content, policies or practices of those third party sites. Once you have left our site via such a link, you should check the applicable privacy policy of the third party site.

7. YOUR CONSENT & CHANGES TO THIS POLICY
By using our site, you are consenting to our Privacy Policy. QELI will periodically review this Privacy Policy to ensure that we are up to date with changes in the law and market practices. QELI therefore reserves the right to change this policy at any time: please check this page from time to time for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

8. COMPLAINTS
If you would like to make a privacy complaint we ask that you contact our Privacy Officer with the details provided at the end of this document.
If you are not satisfied with the response you receive from QELI, you may contact the Federal Privacy Commissioner by phoning 1300 363 992 or writing to the Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042.

9. CONTACTING QELI
For access to your information, or if you have a complaint concerning the privacy of your information, or if you would like more information about our approach to privacy, please contact our Privacy Officer using the following details:
(a) phone: 3007.5240
(b) email: kwright@qeli.qld.edu.au
(c) mail: Locked Bag 2004, South Brisbane QLD 4101
(d) in person: Karen Wright.